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L3 Engineer (Kaseya, Powershell)

Hiring for FT

8 - 11 YearsPune

Posted: 32 days ago

Job Description

Designation: L3 Engineer
Opening: 1
Experience: 8+ years
. Joining Time: Immediately or 15 Days
Shift Time: 12:30 AM to 6:30 AM (No Pick up-Drop)
Position Type: Permanent

Job Responsibilities:
Configure monitoring of client infrastructure using PRTG and Kaseya VSA
Remediate alerts from monitoring tools
Respond to and resolve incidents in accordance with existing procedures and SLAs
Liaise with internal teams, vendors, and client contacts
Track time, communications, and work using Kaseya BMS ticketing system
Perform maintenance on firewalls, switches, access points, physical and virtual workstations and servers, phone systems, and storage devices
Install, update, troubleshoot and otherwise maintain workstation, server and cloud applications
Generate, analyze and act upon recurring and ad-hoc reports
Task automation using Kaseya VSA, Powershell, GAMADV-X and more
Create and maintain up-to-date information and documentation in IT Glue, Kaseya BMS and Dropbox
Provide regular updates to internal and external stakeholders during major incidents and outages
Provide End of Day reports on items worked on and their status
Address Service Center tickets as needed
Address all phone calls and VIP e-mails outside of regular business hours

Desired qualifications
Experience with hardware and software platforms including but not limited to Windows, macOS, VMware, SonicWALL, Meraki, Unifi, Cisco, Linux/Unix
Ability to Manage and Troubleshoot: Windows 7/8/10, Windows Server 08/12/16, macOS, Microsoft Office 365, G-Suite (Google), VoIP Systems (Asterisk, Avaya, Cisco, Grandstream)
Proficiency with iPhones/iPad, Chrome, Android and other mobile devices
Experience with network printers/copiers/scanners, traditional and electronic fax and related solutions
Technical understanding of network protocols and services including but not limited to TCP/IP, FTP, DNS, DHCP
Experience with MSP tools such as Kaseya, LabTech, Autotask, and ConnectWise is a plus
Knowledge of a scripting/programming language is a major plus, including but not limited to Powershell, BASH, and/or VBScript

Mandatory Skills: Strong Scripting knowledge (using Powershell)
Extensive experience in Kaseya and Powershell, Networking

Excellent communication skills with international client handling exposure is must

Job location : Pune

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Network Administration, Security
Role Category: System Design/Implementation/ERP/CRM
Role: System Integration Technician
Employment Type: Permanent Job, Full Time

Company Profile

Pathfinder Management Consulting (India) Ltd.
This is for our CMM level 3 client.
View Contact Details+
Contact Details

Recruiter Name:Piyush Sapre

Contact Company:Pathfinder Management Consulting (India) Ltd.


Reference Id:28FT_L3 Engineer (Powershell)_Pune_01_21-12-2017